Deco Jones - Returns & Damages Policy - 

AS-IS Not Returnable" Items:  All AS-IS Not Returnable Orders are Final Sales.

Returns & Refunds:  Once any unit has been used or installed it CAN NOT be returned. Within thirty (30) days of receipt of your merchandise, we will gladly accept your returns (except for AS IS Not Returnable & Special Orders as defined above). ALL returns require a return authorization number (call 786-488-5381), must be sent prepaid freight and will require inspection upon receipt before any refund is transacted. No first time outbound freight will be refunded.

All returned merchandise  must be uninstalled, unused and in NEW condition. The returned merchandise must be in the original packaging and include all the parts, instructions, and accessories. Packages that have been opened may be subject to additional fees unless all parts, items and accessories with documentation are returned with the item again in the ORIGINAL packaging. To return merchandise, you must first contact us at 786-488-5381 for an RA# (the RA is only valid for fifteen "15" days) and we will provide the return shipping address. Send merchandise prepaid and insured with the RA# printed on the box and include a copy of the original invoice.

All refunds will be issued less the actual shipping charges (sometimes included in the items selling price). Allow up to 3 weeks for refund.

In addition, returns may be assessed up to a 30% restocking fee.